Last updated 27 August 2026.
This page covers signed paperbacks bought directly on this website. Books bought from Amazon are Amazon’s sale and follow Amazon’s own returns process — I cannot refund those, however much I would like to help.
Cancelling before it is posted
If you change your mind, email help@humanstillwins.com and say so. If the parcel has not gone yet, I will cancel it and refund you in full, including any postage you paid. No reason needed and none asked for.
Cancelling after it arrives
You may cancel within seven days of receiving the book and send it back for a refund of what you paid for the book. Post it back within those seven days, unread and in the condition it arrived in, and I will refund you once it reaches me.
The cost of posting it back is yours unless the book was damaged, faulty or not what you ordered — in which case it is mine, and see below.
Please email first so I know to expect it, and so I can give you the return address rather than have a parcel wander off.
If it arrives damaged, faulty or wrong
Send me a photograph of the damage and I will arrange a replacement. No problem, no quibble, no return postage. If you would rather have your money back than another copy, say so and you will get it instead.
The photograph is not me being difficult — it is what the courier requires from me in order to take the loss seriously, and it means you are not asked to post a broken book back across the country to prove it was broken.
Tell me within a week of the parcel arriving, while the courier still has a record of it.
To be straight with you about where the line sits: once a parcel leaves here it is in the courier’s hands, and how long it takes is outside my control. If it turns up damaged, that is still mine to put right, and I will.
What is not refunded
A book that has been read is a read book, and after the seven days above I do not refund one because it was not to your taste. That is what the free sample chapters are for — read them before you buy, and if the writing is not for you, you will have lost nothing.
How a refund is paid
Refunds go back the way the money came, to the same card or account you paid from. I start a refund within three working days of agreeing it; how long it then takes to appear is your bank’s business rather than mine, and is usually between three and ten working days.
Your rights
Nothing on this page takes away any right you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. If anything here gives you less than the law does, the law wins.
Getting hold of me
Kara Fox
18 Hudson Street, De Waterkant, Cape Town 8002, South Africa
Telephone: 084 814 5555
Email: help@humanstillwins.com