Kropp, Matthew, Julie Bedard, Megan Hsu, and Lisa Krayer (BCG Henderson Institute). ‘Research: Why You Shouldn’t Treat AI Agents Like Employees.’ Harvard Business Review, 6 May 2026. hbr.org/2026/05/research-why-you-shouldnt-treat-ai-agents-like-employees. (Randomised experiment, 1,200-plus managers; anthropomorphising AI reduced accountability, increased escalation and lowered review quality, without improving adoption.)